Maplores User Terms

01 Introduction

These User Terms & Conditions govern your access to and use of the Maplores website, professional services, digital products, HR tools, resources and related services.

By accessing the website, submitting information, purchasing a service or digital product, using a Maplores tool, or otherwise engaging with Maplores, you acknowledge that you have read, understood and agree to these terms, together with any service-specific terms or policies that apply to your transaction.

02 Definitions

For these terms:

• “Maplores” means Maplores Consulting Services and its relevant website, service operations, tools and digital resources.
• “Client” means an individual, employer, company, proprietor, partnership, LLP, trust, society, contractor, recruiter, organisation, institution or other person using or purchasing a Maplores service or product.
• “User” means any person accessing or using the Maplores website, tools, resources or services.
• “Services” means professional HR, recruitment, compliance, payroll, statutory, consulting, documentation, registration, liaisoning and related business support services.
• “Digital Products” means downloadable tools, templates, reports, HR resources, generated documents, guides, toolkits and other electronically delivered resources.
• “Website” means the Maplores website and associated pages, forms, tools and digital interfaces.

03 About Maplores

Maplores provides HR consulting, recruitment and staffing support, labour and statutory compliance assistance, payroll support, business support, documentation, registrations, liaisoning and digital HR resources.

The exact scope, deliverables, timelines and professional fees depend on the service selected and the information and documents supplied by the client.

04 Eligibility and Authority to Use the Website

You may use the Maplores website and services only for lawful purposes and in accordance with these terms.

If you use Maplores services on behalf of a company, employer, organisation or another person, you confirm that you have the appropriate authority to provide information, submit documents, place orders or otherwise act on behalf of that organisation or person.

You are responsible for ensuring that information submitted through the website is accurate and that your use of the website does not violate any applicable law, contractual obligation or third-party right.

05 Professional Services

Maplores may provide professional services including:

• HR consulting and advisory support
• Recruitment and staffing assistance
• Payroll support
• Labour law and HR compliance support
• Statutory compliance assistance
• Business registrations and licensing support
• GST, professional tax and related support
• HR documentation and policy development
• Labour department and statutory liaisoning
• Audit, compliance review and health-check services
• Other HR and business support assignments agreed with the client

Service scope, deliverables, professional fees and timelines may vary according to the nature of the assignment, business activity, location, employee strength, documentation and applicable requirements.

06 Client Responsibilities

The client is responsible for providing complete, accurate and timely information and documents required for the selected service.

• Provide accurate business, employee and statutory information.
• Provide documents in the required format and within agreed timelines.
• Review documents, applications, drafts and reports where required.
• Provide timely approvals and confirmations.
• Pay professional fees and applicable government/statutory charges on time.
• Immediately notify Maplores of any material change affecting the assignment.
• Maintain responsibility for the accuracy of information supplied to Maplores.

07 HR Consulting and Advisory Disclaimer

HR consulting and advisory services are provided based on the information, documents, business circumstances and requirements communicated by the client.

General guidance, recommendations, templates or explanations provided by Maplores should not automatically be treated as a substitute for independent legal, tax, accounting or other specialist advice where such advice is required.

Where a matter requires professional legal representation, specialised tax advice or another regulated professional service, the client may need to obtain advice from an appropriately qualified professional.

08 Recruitment and Hiring Services

Recruitment services are subject to candidate availability, employer requirements, role specifications, salary, location, experience, qualifications, market conditions and other relevant factors.

Maplores may facilitate communication between candidates and employers but does not become the employer of candidates unless separately agreed in writing.

Employers remain responsible for final selection, employment terms, salary, workplace conditions, onboarding, statutory obligations and employment decisions.

Candidates remain responsible for verifying job details, employer information, salary, employment conditions and other relevant information before accepting employment.

Recruitment services do not automatically constitute a guarantee of employment, selection, retention, promotion or future career outcomes.

09 Payroll and Compliance Services

Payroll, labour compliance and statutory support are performed using client-provided information, documents and instructions together with applicable requirements known at the time of service.

The client remains responsible for the correctness and completeness of employee data, wage information, attendance records, statutory details, payment information and other source information.

Maplores is not responsible for consequences arising from incorrect, incomplete, delayed or misleading information supplied by the client.

10 Compliance, Statutory and Government Support

Maplores may assist with registrations, filings, applications, statutory submissions, department communication, liaisoning and related compliance activities.

Government authorities remain responsible for their own decisions, approvals, inspections, notices, processing timelines and statutory determinations.

Maplores does not guarantee that a government authority will approve an application, complete processing within a particular period, accept a submission or provide a particular outcome.

Government fees, statutory charges, licence fees, taxes, penalties, stamp duty, portal charges, courier, notarisation and other third-party costs are generally separate unless specifically included in writing.

11 Contract Labour and Workforce Compliance

Where Maplores provides contract labour, workforce or related compliance support, the applicable scope will depend on the contractual arrangement, workforce structure, principal employer requirements, contractor responsibilities and applicable law.

The client remains responsible for providing accurate workforce records and complying with obligations applicable to its role, business and contractual structure.

Government requirements and compliance obligations may change over time. The applicable requirements at the relevant time will determine the service process.

12 Maplores HR Tools and Digital Products

Maplores may offer digital tools, downloadable resources, templates, reports, HR documents, calculators, generators, toolkits and other electronically delivered products.

13 Digital Tool Outputs and Generated Documents

Some Maplores tools may generate reports, documents, assessments, templates, calculations, recommendations or other outputs based on information entered by the user.

Generated outputs are based on the information and selections supplied by the user and should be reviewed before being used for actual business, HR, employment, compliance or statutory purposes.

Users are responsible for checking the output against their actual business circumstances, applicable requirements and current law.

A generated document does not automatically constitute legal, tax, accounting or statutory advice and does not guarantee regulatory compliance or government acceptance.

14 Specific Digital Tool Conditions

Individual tools may have specific conditions relating to information submission, payment, report generation, download, document creation or access.

• Users must provide accurate information.
• Users should review generated content before business use.
• Tool outputs may depend on user-selected options and information.
• Some features may require payment before downloading or accessing a final output.
• Tool availability may depend on website functionality and technical systems.
• Product-specific instructions displayed on the relevant product page may apply.

15 Digital Product Licence and Permitted Use

Unless expressly stated otherwise, purchased digital products are licensed for use by the purchaser or the organisation for which the purchase was made.

Digital products may not be:

• Resold as an independent product
• Redistributed to unrelated third parties
• Uploaded to public download repositories
• Republished as the user's own product
• Licensed or sublicensed to others without written permission
• Used to create a competing commercial product based substantially on Maplores materials

Unless otherwise stated, intellectual property in the original Maplores materials remains with Maplores.

16 Forms, Submissions and User-Provided Information

Some services and tools require users to submit personal, employee, company, recruitment, payroll, business or other information.

By submitting information, you confirm that you have the authority or appropriate basis to provide that information for the requested service or purpose.

You should not knowingly submit false, misleading, unlawful, fraudulent or unauthorised information.

Where sensitive employee, candidate or business information is involved, users should provide only information reasonably required for the selected service.

17 Acceptable Website Use

Users must use the Maplores website and digital tools lawfully and responsibly.

Users must not:

• Attempt to gain unauthorised access to website systems.
• Interfere with website functionality or security.
• Use automated methods to abuse, overload or disrupt services.
• Introduce malicious code, malware or harmful files.
• Attempt to bypass payment, access or download controls.
• Copy or reproduce protected website content without permission.
• Use Maplores systems for unlawful or fraudulent activities.
• Misrepresent their identity or authority.

18 Intellectual Property Rights

Unless otherwise stated, the Maplores website, branding, written content, graphics, layouts, product materials, digital tools, templates, reports, software elements and other original materials are owned by or used lawfully by Maplores.

Nothing in these terms transfers ownership of Maplores intellectual property to a user.

Users may not reproduce, modify, distribute, commercially exploit or republish protected Maplores materials except where expressly permitted.

19 Third-Party Services and External Links

Maplores may use or link to third-party services, payment gateways, hosting services, communication platforms, government portals, recruitment platforms or other external websites.

Third-party services may operate under their own terms, privacy policies and service conditions.

Maplores is not responsible for the independent policies, availability, security, content or performance of third-party websites and services.

20 Payments, Pricing and Billing

Professional fees, digital product prices and other charges are communicated through the relevant service or product page, quotation, agreement or payment process.

Unless specifically stated otherwise, applicable taxes, government charges, statutory fees and third-party expenses may be additional.

Payment requirements, advance payments, professional fees, government charges, delayed-payment conditions and other commercial terms are also governed by the applicable Maplores Payment Policy and any service-specific agreement.

21 Refunds, Cancellations and Digital Delivery

Refund, cancellation and service-termination conditions depend on the nature of the service or digital product and the applicable commercial terms.

Professional services that have already commenced or been completed may be subject to non-refundable conditions as specified in the applicable Payment Policy, quotation or service agreement.

Digital products may have specific conditions relating to access, generation, download and refund eligibility.

Users should review the applicable payment or product terms before completing a purchase.

Maplores may also be unable to reverse a transaction where a service has already been performed, a digital output has already been generated or a third-party payment process has been completed, subject to applicable law and the specific transaction terms.

22 Confidentiality

Maplores will handle confidential business information received in connection with professional services with reasonable care, subject to applicable law, contractual requirements and legitimate business or statutory obligations.

Confidentiality may not apply to information that is publicly available, independently obtained, required to be disclosed by law, or necessary to provide an agreed service.

23 Privacy and Data Protection

Personal and business information submitted through Maplores services may be processed for providing services, responding to enquiries, generating requested outputs, maintaining records, processing payments, customer support, administration and other legitimate business purposes.

Users should review the applicable Maplores Privacy Policy for additional information regarding data handling.

24 Accuracy of Website Information

Maplores aims to keep website information, service descriptions, product information and resources reasonably accurate and useful.

However, information may change because of changes in law, government procedures, service scope, pricing, technology or business requirements.

Website information should therefore be read together with the latest service-specific information, quotation, agreement or applicable policy.

25 Legal, Tax and Regulatory Disclaimer

Information available through Maplores may relate to HR, employment, labour compliance, payroll, statutory requirements, recruitment and business operations.

Such information is provided for general professional and operational purposes and should not automatically be treated as formal legal, tax or accounting advice.

Laws, rules, notifications, government procedures and regulatory requirements may change. Users should consider the requirements applicable to their specific circumstances.

26 Website and Service Availability

Maplores aims to maintain reliable website and service availability but does not guarantee uninterrupted or error-free operation.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, payment gateway failures, internet disruptions, third-party service failures, government portal issues or other circumstances outside reasonable control.

27 Suspension and Termination

Maplores may suspend or discontinue website access, a tool, service or account where reasonably necessary, including where:

• There is suspected misuse or unlawful activity.
• Payment obligations remain outstanding.
• False or misleading information has been provided.
• There is a security or technical risk.
• The user materially breaches these terms.
• Continuation of the service becomes impractical or unlawful.

Termination or suspension does not automatically remove obligations that arose before termination.

28 Limitation of Liability

To the extent permitted by applicable law, Maplores will not be responsible for indirect, incidental, special, consequential or business losses arising from the use of the website, services, digital tools or products.

This may include loss of business, revenue, profit, opportunity, reputation, data or anticipated savings where such loss results from circumstances outside the agreed scope of responsibility.

Maplores is also not responsible for government decisions, statutory authority delays, portal failures, third-party failures, inaccurate client information, client-side delays or circumstances outside reasonable control.

Where legally permissible and applicable to a specific professional assignment, Maplores' liability may be limited to the professional fees actually paid for that particular assignment.

29 Indemnification

To the extent permitted by applicable law, the user or client agrees to be responsible for claims, losses, liabilities, reasonable costs or expenses arising from:

• False or misleading information provided by the user.
• Unauthorised use of Maplores services or materials.
• Violation of these terms.
• Violation of applicable law or third-party rights.
• Unauthorised use of information or documents belonging to another person.

30 Force Majeure

Maplores will not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, government actions, public emergencies, war, civil disturbance, infrastructure failures, internet or telecommunications failures, major system outages, strikes or third-party service failures.

31 Changes to These Terms

Maplores may update these terms from time to time to reflect changes in services, products, business practices, technology, applicable requirements or legal developments.

The updated version will become applicable when published on the website unless a different effective date is stated.

Users should review the latest version before purchasing or using a service or digital product.

32 Severability

If any provision of these terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to operate to the extent permitted by applicable law.

33 Relationship With Other Policies and Agreements

These User Terms should be read together with applicable Maplores policies, service agreements, quotations, invoices, product-specific conditions and other written terms.

Depending on the service or product, additional terms may apply.

• Maplores Service Policy & Payment Terms
• Privacy Policy
• Candidate Recruitment Policy
• Recruiter / Employer Hiring Policy
• HR Compliance, Payroll & Statutory Services Policy

Where a signed written agreement or specific service contract contains terms that expressly govern a particular assignment, those assignment-specific terms may apply to that assignment.

34 Governing Law and Jurisdiction

These terms are governed by the applicable laws of India.

Subject to applicable law and the terms of any specific agreement, disputes relating to these terms or Maplores services may be subject to the jurisdiction of competent courts at Guwahati, Assam, India.

35 Acceptance of These Terms

By using the Maplores website, submitting an enquiry, purchasing a service or digital product, using a Maplores tool, or otherwise engaging with Maplores, you acknowledge that you have had an opportunity to review these terms and agree to the applicable conditions.

If you do not agree with these terms, please discontinue use of the relevant website, service or digital product.

Frequently Asked Questions