Refund & Cancellation Policy

This policy explains when cancellations or refunds may be available for Maplores digital products, online tools, downloadable resources and professional services.

Digital Products Generally Non-Refundable After Access

Cancellation Depends on Product or Service Status

Support Genuine Transaction Issues Can Be Reviewed

1. Overview

Maplores provides digital products, downloadable resources, online tools and professional services. Because many of these products can be accessed or delivered immediately after payment, refunds and cancellations may be limited once access or service delivery has started.

We aim to handle genuine payment, technical and service-related issues fairly and review eligible requests based on the circumstances of each case.

The specific terms shown on a product page, quotation, proposal or service agreement may apply where they provide different cancellation or refund conditions.

2. Digital Products & Online Tools

Digital products may include HR resources, templates, reports, calculators, policy resources, resumes, job-description tools, compliance tools and other downloadable or online resources.

Once a digital product has been successfully delivered, downloaded, generated, accessed or used, it will generally not be eligible for cancellation or refund.

Customers are therefore encouraged to review the product description, features and applicable terms before completing a purchase.

3. Situations That May Be Eligible for Review

Although refunds are not normally provided for accessed digital products, Maplores may review a refund request in genuine circumstances such as:

Duplicate payment for the same purchase.
A verified payment or billing error caused by a technical issue.
Payment successfully completed but the purchased digital product was not delivered due to a verified Maplores system failure.
A significant technical issue that prevents the purchased product from being provided and cannot reasonably be resolved.
Another exceptional circumstance specifically accepted by Maplores in writing.

A refund request is subject to review. Submitting a request does not automatically mean that a refund will be approved.

4. Situations Generally Not Eligible for Refund

Refunds will generally not be available in situations such as:

Change of mind after purchase.
Personal preference after the product has been delivered or accessed.
Failure to review the product description or applicable terms before purchase.
Inability to use a product because of unsupported devices, software or technical requirements known or reasonably communicated before purchase.
Internet, power, browser, device or network problems outside Maplores' reasonable control.
Third-party platform, payment gateway or service interruptions outside Maplores' reasonable control.
Products or services that have already been substantially used, accessed or delivered.
Misuse of a product or violation of applicable Maplores terms.

5. Cancellation Policy

Cancellation depends on the type and status of the purchase.

For instant digital products and online tools, cancellation may not be possible once payment has been successfully processed and access or delivery has started.

For customised professional services, cancellation may be considered before substantial work begins, subject to the applicable quotation, proposal or written service agreement.

Once substantial work has been completed or a customised deliverable has been prepared, cancellation or refund may not be available.

6. Professional & Customised Services

Recruitment, HR consulting, compliance, payroll, statutory support and other professional services may involve work performed specifically for a client.

Cancellation, fees, completed work and refund eligibility for such services will generally depend on the applicable quotation, proposal, engagement letter or written agreement.

Where no separate written arrangement exists, Maplores may review the circumstances of a cancellation request based on the work already performed and the nature of the engagement.

7. How to Request a Refund or Cancellation Review

If you believe that your purchase qualifies for a refund or cancellation review, please contact Maplores as soon as reasonably possible.

Please provide:

Your name and contact information.
The email address used for the purchase.
Order, transaction or payment reference, where available.
Name of the product or service.
A brief explanation of the issue or reason for the request.
Relevant supporting information, if applicable.

8. Review & Refund Processing

Maplores may review transaction records, payment information, delivery status, product access and other relevant information when assessing a request.

If a refund is approved, it will normally be processed through the applicable payment method or another reasonable method agreed for the transaction.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider or bank.

Customers should not share unnecessary banking, password or other sensitive information by email. We will request only information reasonably required to process an approved refund.

9. Delivery & Technical Issues

If you have paid for a digital product but cannot access or receive it, please contact us before assuming that the purchase is non-refundable.

We may first attempt to resolve the issue by restoring access, providing the applicable download or correcting the technical problem.

If the purchased product cannot reasonably be delivered because of a verified Maplores-side failure, the transaction may be considered for an appropriate remedy, including a refund where applicable.

10. Events Beyond Our Reasonable Control

Maplores may not be responsible for delays caused by circumstances beyond reasonable control, including major internet or hosting outages, third-party service failures, natural events, power interruptions or other unexpected technical disruptions.

Where such an issue affects a paid service, Maplores will make reasonable efforts to restore service or provide an appropriate solution based on the circumstances.

11. Frequently Asked Questions

Can I cancel a digital product after payment?

Generally, cancellation is not available once a digital product has been delivered, accessed, downloaded or generated.

What if I was charged twice?

Duplicate or technically incorrect charges may be reviewed for refund after verification.

What if I paid but did not receive my product?

Please contact Maplores. We will first check the transaction and delivery status and try to resolve the issue.

Can professional services be cancelled?

It depends on the service and how much work has already been completed. The applicable quotation, proposal or service agreement may contain specific cancellation terms.

Is every refund request automatically approved?

No. Refund requests are reviewed based on the purchase, delivery status and circumstances of the request.

12. Contact Us

For refund, cancellation, payment or order-related questions, please contact Maplores through the official Contact page.

Contact Maplores