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Shipping & Delivery Policy

Maplores primarily provides digital products, downloadable resources, online tools and professional services. This policy explains how digital products and service deliverables are provided after purchase.

Physical Shipping Not Applicable

Digital Products Usually Available After Payment

Support Contact Us if Delivery Is Delayed

1. Overview

Maplores does not normally sell physical goods. Our website is primarily used for digital products, downloadable resources, online tools, reports, documents and professional services.

Therefore, traditional courier or physical shipping does not generally apply to purchases made through Maplores.

If a particular service or engagement involves a different delivery arrangement, the applicable quotation, proposal or service terms will apply.

2. Digital Products & Downloads

Digital products may include HR resources, templates, reports, documents, tools, calculators, policy resources and other downloadable materials.

Depending on the product, access may be provided through:

A download or access option after successful payment.
Email containing relevant access or delivery information.
A customer account or secure online access, where applicable.
Another delivery method specifically communicated for the product.

3. Delivery Time

Most digital products are intended to be available shortly after successful payment and completion of the applicable purchase process.

Certain customised services, reports, consulting assignments or manually prepared deliverables may require additional processing time. The applicable timeframe will be communicated where relevant.

If a specific product or service page provides a different delivery timeframe, that timeframe will apply to the relevant purchase.

4. Physical Shipping

No physical shipping is normally required because Maplores does not generally sell physical products through the website.

No courier delivery is normally required.
No postal delivery is normally required.
A physical shipping address is generally not required for digital delivery.
No standard shipping charge applies to digital delivery.

5. Customer Information

Customers are responsible for providing accurate information required to complete a purchase or receive a digital product or service.

This may include a valid email address, contact information and other details reasonably required for the particular product or service.

Please check your email inbox and spam or junk folder if delivery information is expected by email.

6. Delayed or Missing Delivery

If you have completed a purchase but cannot access or receive the applicable digital product or service, please contact Maplores.

We will review the transaction and, where appropriate, provide the applicable access, download information or other reasonable assistance.

For faster assistance, please provide your order or transaction details and the email address used during the purchase.

7. Consulting & Customised Services

Professional consulting, recruitment, HR, compliance, payroll and other customised services are not treated as standard shipped products.

Delivery of such services or customised outputs will follow the applicable service arrangement, quotation, proposal or written communication agreed with the customer.

8. Third-Party Platforms

Some purchases, payments, downloads or service interactions may involve third-party platforms or service providers.

Availability and delivery through those platforms may be subject to their technical systems, terms and policies. Maplores will provide reasonable assistance where an issue relates to a Maplores purchase or service.

9. Policy Updates

Maplores may update this Shipping & Delivery Policy from time to time to reflect changes in our products, services, delivery methods or business practices.

The latest version will be published on this page.

10. Frequently Asked Questions

Does Maplores ship physical products?

No. Maplores primarily provides digital products, online tools, downloadable resources and professional services.

When will I receive my digital product?

Most digital products are intended to be available shortly after successful payment. The applicable product page may provide specific delivery information.

What if I do not receive my download or access details?

Please contact Maplores with your purchase or transaction details. We will review the issue and provide reasonable assistance.

Do I need to provide a shipping address?

Normally, no physical shipping address is required for digital products.

How are customised services delivered?

Customised services and professional deliverables are provided according to the applicable service arrangement or written engagement terms.

11. Contact Us

If you have a question about digital delivery, an order, access to a purchased product or a service deliverable, please contact Maplores.

Contact Maplores

Need Help With Your Order?

Contact Maplores if you have any issue accessing a purchased digital product or receiving a service deliverable.

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