At maplores.com, we strive to ensure that the products and services you purchase through our platform meet your expectations and provide complete satisfaction. As a brand of Maplores Consulting Company, we aim to deliver the highest quality educational, professional, and career-related digital resources at affordable and competitive prices.
However, as a provider of non-tangible, irrevocable digital goods, our refund and cancellation terms are governed by the following policy.
- General Policy
All purchases made on shop.maplores.com are final.
Since most of our products and services are digital, downloadable, or accessible online, we do not issue refunds once an order has been completed and the product or service has been delivered or accessed.
After a successful purchase:
- The digital product or service will be made available in your “My Account” section or via email.
- Our system records all downloads, logins, and product access for verification purposes.
- If our records show that the digital product or service has been downloaded, used, or accessed, no refund will be granted under any circumstances.
By completing a purchase, you acknowledge and agree to these terms.
- Exceptions – Refund Requests
While refunds are generally not provided, shop.maplores.com may, at its sole discretion, consider refund requests under special and genuine circumstances such as:
- Duplicate payment or multiple charges due to a technical error.
- Payment made but product/service not delivered due to a verified system failure.
- Incorrect billing or transaction error caused by our system.
If you believe you are eligible for a refund, please contact us through the Contact Page of shop.maplores.com.
Once your request is received, our support team will review the case and determine whether your refund claim is valid and falls under eligible circumstances.
Please note:
- Submitting a refund request does not guarantee approval.
- shop.maplores.com reserves the sole and final right to approve, reject, or partially process any refund after internal verification.
- Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- Change of mind after purchase.
- Dissatisfaction with product content after delivery.
- Inability to use the product or service due to lack of technical knowledge or device incompatibility.
- Delays or interruptions caused by external factors (e.g., internet failure, power cuts, network issues, or third-party downtime).
- Service or product already accessed, downloaded, or used by the customer.
- Misuse or violation of our Terms & Conditions.
- Cancellation Policy
Because all products on our platform are digital and instantly delivered, we do not accept cancellations once payment is processed and the order is confirmed.
Customers are advised to review product details carefully before making a purchase.
- Force Majeure Clause
shop.maplores.com shall not be held liable for any failure or delay in providing services due to circumstances beyond our reasonable control, including but not limited to:
- Acts of God, natural disasters, floods, or fires;
- Internet interruptions, server downtime, or hacking incidents;
- Power outages or network connectivity failures;
- Technical errors, cyberattacks, or software malfunctions.
In such cases, refunds or cancellations shall not be applicable.
- Refund Processing Timeline
If your refund request is approved, you will receive an email confirmation from maplores.com requesting your payment details (such as Account Number, IFSC Code, and Account Holder Name) or other verification details.
Refunds are typically processed within 48 to 72 business hours after all required information is received and verified.
Please note that the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
- Continuous Improvement
At shop.maplores.com, we continuously work to enhance the quality and performance of our digital products and services.
We genuinely value your feedback and suggestions to help us improve.
If you have any queries, feedback, or concerns, please reach out to our team through the Contact Page of shop.maplores.com. We are always happy to assist.
- Contact Us
For any refund or cancellation-related queries, please contact us via the Contact Page on our website.